Operation Account Manager (Prineville Oregon – Relocation Assistance Provided)

Build your best future with the Johnson Controls team 

As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet.  Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with experience, focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard – your next great opportunity is just a few clicks away! 

What we offer

• Competitive salary 
• Paid vacation/holidays/sick time – 15 days of vacation first year
• Comprehensive benefits package including 401K, medical, dental, and vision care – Available day one
• Extensive product and on the job/cross training opportunities With outstanding resources
• Encouraging and collaborative team environment
• Dedication to safety through our Zero Harm policy
• Check us out:  https://youtu.be/pdZMNrDJviY

What you will do

The Operations Account Manager shall oversee Sprinkler, Fire Alarm & Suppression Inspections and Service at customer site for Johnson Controls. 

* This position is located in Prineville, Oregon
 

How you will do it

• Oversee Sprinkler, Fire Alarm & Suppression Inspector/Service Tech’s day-to-day tasks, recommend new hires & promotions; provide ongoing employee training & participate in performance evaluations. 
• Maintain complete understanding of Company policies and review with on-site team to promote understanding and compliance on a daily basis.
• Consistently reinforce the message of “World Class Service Provider” and ensure delivery of customer service. Ensure that effective performance measures are assigned, and that employees are motivated to achieve and exceed objectives in a professional, timely and quality manner.
• Demonstrate a positive, professional attitude to all internal and external customers; actively participate in quickly resolving customer issues. 
• Work with Inspections, Service and Project Coordinators on scheduling 
• Ensure delivery matches contractual obligations 
• Meet with customer and on-site team to ensure delivery of quality inspections, service and overall customer satisfaction 
• Coordinate facility access and ensure appropriate site-working conditions
• Maintain and create customer CMOP’s as needed for preventative and corrective maintenance
• Work within JCI and customer systems
• Perform additional duties as required 

What we look for

• 5 or more years of Management experience, preferably in a similar industry 
• 3 or more years of experience in the fire protection/life safety industry 
• Degree or diploma in Fire Protection or Electrical Engineering or equivalent work experience 
• Demonstrated leadership with effective verbal and written communication skills. 
• Proficient with MS Office as well as online systems; knowledge of Oracle & maintenance scheduling systems a plus 
• Knowledge of applicable fire regulations and codes i.e. OFC, ULC etc…required 
• High School Diploma or equivalent required 
• Must have excellent communication skills, using tact and diplomacy when dealing with customers.
• Strong organizational skills, positive attitude, and able to learn quickly. 
• Possess a valid driver’s license and a driving record that meets company requirements. 
• Must be able to pass a pre-employment background and drug test. 
• Be able to obtain and retain any licenses that are required by National, State and Local Codes 

Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.