Call Center Customer Service Representative

Location: Salem, OR (97302)

Job ID: #68780

Pay Range: $17.00

Shift: 1st shift only

Call Center Experience: Preferred 6 months experience or more

On-site work in Salem office

Paid Trainingfor 1-3 weeks


If you do not have 6mos of Call Center Customer Service Experience - Please send Resume as we have Positions that require less experience.

SUMMARY

• This position isInbound Customer Serviceproviding Customer Service via telephone & some Light Technical Support Assistance (training provided) for cutting edge Electronic Lockboxes and Access Keys tothe Real Estate & Rental Management Industry.

• Customer Service Rep isexpected to multi-task tools and screens to perform Light Technical Support Assistance (will train) via telephone in an efficient and effective manner, while maintaining courtesyand professionalism.

• Call Center Rep will determine call resolution and document calls appropriately.

• Apply established customer satisfaction skills to resolve issues with end users providing a positive customer service experience.

• Follow call-handling procedures to assure uniform support within the guidelines of the department.

• Meet call handling, volume and productivity performance metrics.

• Attendance and punctuality are essential functions of the position.

• ThisCustomer Service position is located On-site in Salem, Oregon in an office call center environment.

REQUIRED SKILL & EXPERIENCE

• High school diploma orGED
• 6months of Call Center Customer Service experience preferred
• Must have strong Customer Service/Communication soft-skills
• Proficient in Microsoft Office - Word, Excel, Outlook
• Must be able to communicateinformation easily over the telephone and email
• Preferred -experience with ORACLE or SAP / ARIBA Software is Aplus but not required ( will train on use)
• Able to Interview ASAP & Start Working in 1 -2 weeks

OTHER REQUIREMENTS

• Pass a drug test
• Pass a background check

If you do not have 6mos of Call Center Customer Service Experience - Please send Resume as we have entry level Positions that require no experience.

Benefits provided:401K, medical, dental, and vision, sick time as applicable to state law.

Butler America Aerospace, LLC. is proud to provide an equal opportunity workplace and be an affirmative action employer. Consider Butler because we are committed to hiring and retaining a diverse workforce. We recognize that we thrive on diversity and inclusion for the benefit of our employees, our customers, and the communities where we are located. Employment decisions are made without regard to race, color, religion, gender, national origin, ethnicity, veteran status, disability status, age, sexual orientation, gender identity, gender expression, marital status, mental or physical disability or any other legally protected status.